Shipping & Delivery Policy

1. Delivery Areas

We currently deliver to the following areas:

• Service areas are displayed during checkout
• Delivery is available within city limits
• We are continuously expanding our delivery network
• If your area is not serviceable, you will be notified during checkout
• For delivery outside service areas, additional charges may apply

2. Delivery Time

Standard delivery times:

• Express Delivery: 30-45 minutes (for orders above minimum value)
• Standard Delivery: 1-2 hours
• Scheduled Delivery: Available for future time slots

Delivery times are estimates and may vary based on:

• Order volume
• Weather conditions
• Traffic conditions
• Product availability
• Distance from warehouse

3. Free Delivery

Free delivery eligibility:

• Free delivery available on orders above ₹500
• Free delivery applies to standard delivery only
• Express delivery may have additional charges
• Free delivery promotion may vary by location
• Minimum order value for free delivery is subject to change

4. Delivery Charges

Delivery charges:

• Standard delivery: ₹40 (waived for orders above ₹500)
• Express delivery: ₹60 (additional charges may apply)
• Delivery charges are displayed during checkout
• Charges may vary based on distance and order value
• Special promotions may offer free delivery

5. Order Processing

Order processing steps:

• Order confirmation: You will receive confirmation via SMS/Email
• Order preparation: Items are picked and packed
• Quality check: All items are checked before dispatch
• Dispatch: Order is assigned to delivery partner
• In transit: You can track your order in real-time
• Delivery: Order is delivered to your address

6. Delivery Tracking

Track your order:

• Real-time tracking available in "My Orders" section
• Receive SMS/Email updates at each stage
• Track delivery partner location (when available)
• Estimated delivery time displayed in app
• Contact delivery partner directly if needed

7. Delivery Instructions

To ensure smooth delivery:

• Provide accurate and complete delivery address
• Include landmarks or directions if needed
• Ensure someone is available to receive the order
• Provide correct contact number
• Keep your phone accessible for delivery calls
• For apartment buildings, provide floor and flat number

8. Delivery Attempts

Delivery attempts:

• We make up to 2 delivery attempts
• If delivery fails, we will contact you
• You can reschedule delivery within 24 hours
• After 2 failed attempts, order may be cancelled
• Refund will be processed if order is cancelled due to failed delivery

9. Delivery Verification

Upon delivery:

• Please verify the order before accepting
• Check items for damage or missing products
• Verify quantity matches your order
• Report any issues immediately
• Sign/confirm delivery in the app
• Keep the delivery receipt for reference

10. Special Handling

Special delivery requirements:

• Perishable items: Delivered with ice packs if needed
• Fragile items: Extra packaging for protection
• Large items: May require additional handling time
• Temperature-sensitive items: Special handling maintained
• Contact us for special delivery requirements

11. Delivery Delays

In case of delivery delays:

• We will notify you of any delays
• Delays may occur due to:
  • Weather conditions
  • Traffic or road conditions
  • High order volume
  • Product unavailability
• We will keep you updated on delivery status
• Compensation may be offered for significant delays

12. Undeliverable Orders

Orders may be undeliverable if:

• Address is incorrect or incomplete
• Recipient is not available after multiple attempts
• Address is outside service area
• Access restrictions at delivery location
• Safety concerns at delivery location

We will contact you to resolve the issue or process a refund.

13. Contact for Delivery Issues